Marle / Returns and Exchanges

RETURNS AND EXCHANGES

If you are not completely happy with your new purchase you are able to return it within 14 days from the purchase date, all purchases become final after this time frame. The product must be unworn, unwashed and will all original tags still attached. Marle must be notified in advance of the return. You will be credited using the Eway system, which can take up to 2 working days.

RETURNS PROCESS

For all return/exchange requests, please contact us at online@marle.co.nz or phone us at +64 7 575 6695 within 48 hours of receiving your order. Please provide us with your order number and a brief reason for return/exchange. All items need to be returned within 14 days of your order and all return costs are the responsibility of the customer. For all exchanges we will happily deliver the new item to you at our cost provided we have received your returned order.

For all returns/exchanges please deliver to the following address:
MARLE, 3 Newton Street, Unit 2, Mount Maunganui, 3116

DAMAGED OR FAULTY ITEMS

We take all possible lengths to ensure the best quality of our products. Unfortunately in some cases faults can occur due to human error and also working with natural products. Should you receive a faulty product please contact Marle as soon as possible and return the faulty product, we will then either replace it with another item or if that is not possible we will offer an online store credit or full refund. Shipping costs will also be refunded.